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Systems and Applications
Jade
Software prides itself on
the quality and responsiveness of support we provide. Whether
you are having problems with 1) applications we developed, 2)
components of vendors software that we implemented, 3) Internet
infrastructure we set up or 4) either custom or vendor's
software we installed for you, we are prepared to assist you as
your situation dictates. Generally we can be responsive within
several hours and in all cases we will acknowledge your call for
help within several hours.
If your problem is a priority 1,
please give us a call and send us an e-mail describing the
problem and the environment, i.e., identify the software,
operating system, release number and other pertinent
information. Priority 2 & 3 problems should be emailed to us.
You can expect a response by the next day.
Web Hosting Services
If you are a host services
customer you can link to Support Assists and
Support Tools to
obtain the support you require.
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